WAVO

Data Deletion Instructions

Last updated: 26 September 2026

WAVO lets you delete the data we hold about you at any time. This page explains how, and what happens next.

Option 1 — Delete your account yourself

  1. Sign in at https://saferak.com/login.
  2. Open Settings → Profile.
  3. Scroll to Delete account, click Delete account and confirm with your password.

Your account is deleted immediately. If you are the only owner of a Workspace, delete or transfer the Workspace first (see below).

Option 2 — Disconnect WhatsApp or delete a Workspace

  • Disconnect a WhatsApp number: in WAVO, go to Channels, open the number and choose Disconnect. We stop receiving and sending messages for it and delete its stored access token.
  • Remove WAVO from Meta: in Meta Business Settings → Accounts → WhatsApp accounts (or Facebook → Settings → Business Integrations), remove WAVO. This revokes our access.
  • Delete contacts or conversations: Workspace admins can delete individual contacts (and their conversations) from Contacts.
  • Delete a whole Workspace: email us from the Workspace owner's address and we will delete the Workspace and all of its channels, contacts, conversations and messages.

Option 3 — Ask us by email

Send an email to info@saferak.com with the subject "Data deletion request" and include:

  • the email address of your WAVO account, or
  • the WhatsApp phone number / Facebook account connected to WAVO, or
  • if you are a customer of a business that uses WAVO, your phone number and the name of that business.

We may ask you to confirm the request from the same email or phone number to protect your data. We confirm receipt within 3 business days.

What we delete, and when

  • Account profile, sign-in data and team memberships.
  • WhatsApp Business Account connections and access tokens received from Meta.
  • Contacts, conversations, messages and media stored for the account or Workspace.
  • Email channel credentials and store-integration keys.

Deletion is completed within 30 days of the request. Copies in backups are overwritten within a further 30 days. We keep only what the law requires (for example invoices and payment records), and only for as long as required.

Messages already delivered

Messages you already sent to someone on WhatsApp or by email stay on the recipient's device; we cannot delete them there.

Contact

Questions about deletion: info@saferak.com